PLAINWORKS · LEGAL
Terms of service
Please read these terms before using PlainWorks.
Scope and contract
These terms apply to orders placed through PlainWorks. The provider, services, price, and material order details displayed at checkout form the basis of the contract.
Services and customer duties
Customers must provide accurate target links and information. Never provide passwords or account login credentials. Services may be fulfilled through approved third-party suppliers. Delivery estimates are estimates, not guarantees.
Platform rules
Customers are responsible for ensuring that their use of any social-media-related service complies with the rules, policies, and laws applicable to their platform, account, and location.
Prices and payment
Prices shown at checkout include the stated currency and applicable information. Payment is processed by the selected payment provider. An order begins only after successful payment and the required information is available.
Digital services and cancellation
For digital content or services started immediately, a statutory withdrawal right can expire only after the customer has expressly agreed to early performance, acknowledged the consequence, and received the required confirmation. The checkout must collect that consent before fulfilment begins.
Liability and support
Mandatory statutory rights remain unaffected. Contact support promptly with your order ID if an order appears incorrect or incomplete.
Eligibility, account and communications
You must be legally able to enter into contracts and provide accurate, current account and contact information. You are responsible for activity under your account and for keeping access secure. Notices relating to an order may be sent to the email address provided by you. We may suspend or cancel accounts and orders where there is a reasonable indication of fraud, abuse, false information, security risk, or a breach of these terms.
Order process and availability
Product pages and catalogues are invitations to place an order, not binding offers. A contract is formed only when we accept the order, begin fulfilment, or send an order confirmation, as applicable. We may refuse or cancel an order before fulfilment where information is incomplete, a price or technical error is apparent, payment is not authorized, the service is unavailable, or fulfilment would be unlawful or unsafe. Any payment already received for an order we cancel before fulfilment will be returned using the appropriate payment route, subject to mandatory law.
Social-media services: scope and limits
Social-media-related services are digital promotional services, not a promise of a particular commercial result. Reach, engagement, follower levels, retention, timing, platform availability, algorithms, moderation, account restrictions, removals, or changes made by a platform are outside our control. Unless expressly stated in the purchased package, we do not guarantee a particular number, permanence, income result, ranking, account status, or platform outcome. Never give us passwords, login credentials, recovery codes, payment details, or access to an account.
Customer cooperation and target information
You must provide a correct, publicly accessible target link, username, post, channel, video, or other required identifier and must have the right to use it. We are not responsible for delay, failed delivery, incorrect delivery, or additional work caused by an invalid, private, changed, restricted, deleted, duplicate, or incorrectly supplied target. If correction is possible, we may request replacement information. Delivery to the target submitted with the order is deemed delivery to the customer’s designated destination.
Acceptable use and platform compliance
You may not use the services for illegal, deceptive, defamatory, hateful, exploitative, fraudulent, spam-related, sanctions-restricted, intellectual-property-infringing, or otherwise harmful activity. You must comply with all applicable laws and the rules of each relevant platform. You are solely responsible for your content, account, audience, permissions, disclosures, and use of the delivered service. We may decline, pause, reverse where technically possible, or report requests that appear to breach these requirements.
Prices, taxes, payment and payment disputes
The price and currency shown at checkout apply to the order. Any applicable taxes or mandatory charges are shown where required. You authorize the selected payment provider to process the payment. We may pause fulfilment until payment is confirmed. If you believe a charge or delivery is incorrect, contact support first with the order ID and supporting information so we can investigate. Nothing in this clause restricts statutory payment rights; however, fraudulent, abusive, or unjustified payment disputes may lead to suspension of fulfilment, account restrictions, recovery of losses, and further lawful action.
Cancellations, corrections, refunds and chargebacks
Because many services are initiated automatically or supplied by third parties, an order may no longer be cancellable once fulfilment has started, been transmitted to a supplier, or been delivered. Refunds, replacements, or credits are assessed case by case where a purchased service was not delivered as agreed, subject to evidence and mandatory consumer law. A change of mind, an invalid target supplied by the customer, platform action outside our control, or an outcome not expressly guaranteed does not by itself create a refund right. Statutory withdrawal, warranty, and other mandatory consumer rights remain unaffected.
Website, design and custom-project services
Website, design, branding, and custom work are provided only under the scope, price, timeline, revision allowance, deliverables, and assumptions confirmed in the relevant quote or project agreement. Quotes may expire and do not include work outside the stated scope. Customer-caused delays, late feedback, missing materials, or new requirements may move delivery dates and incur additional charges after agreement. You confirm that you own or are authorized to use every text, image, logo, trademark, data, and instruction you supply. Rights in final bespoke deliverables transfer only to the extent agreed and after full payment; pre-existing tools, templates, fonts, stock assets, third-party components, and know-how remain subject to their respective licences.
Third parties, service changes and force majeure
We may use payment processors, hosting providers, software providers, and fulfilment suppliers to perform an order. Their availability, technical incidents, platform changes, maintenance, outages, governmental action, network failure, and other events beyond our reasonable control can affect delivery. We will take reasonable steps to address material disruption but do not promise uninterrupted availability or a fixed delivery time unless expressly agreed in writing.
Liability, applicable law and severability
We are liable without limitation where liability cannot legally be excluded, including for intent, gross negligence, injury to life, body or health, and under mandatory product-liability law. For simple negligence, liability is limited to foreseeable damage typical for the contract where an essential contractual duty is breached; otherwise liability is excluded to the extent permitted by law. German law applies, excluding conflict-of-law rules, unless mandatory consumer protection rules of your habitual residence apply. For merchants, legal entities under public law, or special public funds, Bochum is the exclusive place of jurisdiction where permitted. If a term is invalid, the remaining terms remain effective.